Research peptide customs & import guide

Every order ships from one of our three dispatch hubs (Germany, the USA or China) with a tracking number. Tracking usually moves through these stages: label created, accepted by the carrier, in transit internationally, arrived in the destination country, customs processing, handed to the local courier, and delivered.

Our delivery window, 5–18 business days, starts when tracking becomes active, not on the order date. Weekends and public holidays in either country don't count as business days.

Parcels entering a country from outside its customs area can attract import VAT and, in some cases, customs duty. The UK, EU member states, the USA and most other countries each set their own thresholds and rates.

When tax is due, the local courier normally asks the recipient to pay it before delivery, often by text or email with a payment link. Always confirm such a request through the courier's official website, since fake "customs fee" texts are a common scam.

Customs officers can open and inspect any international parcel. Common reasons for a hold are random checks, a missing or unclear description, a declared value that needs confirming, or rules in the destination country that apply to the product type.

A hold isn't unusual, and most are cleared once the recipient answers any questions. If tracking shows "held" or "awaiting information" for several days, check your post, email and phone for a notice from customs or the courier.

The person receiving a parcel is generally treated as the importer, so it's their job to know whether a product may be imported into their country. Rules for research compounds differ widely: some countries restrict particular substances, and some treat certain peptides as medicines that need a licence.

Check your national customs authority's guidance before ordering: HMRC and Border Force in the UK, U.S. Customs and Border Protection in the USA, or your EU country's customs service. Our shipping policy explains how we handle parcels that are refused or not delivered.

• Use a full address with a phone number and email, so the courier can reach you.
• Track your parcel on the carrier's own website once the tracking number is active.
• Keep your order confirmation; customs may ask what the parcel contains and what it cost.
• Only reply to customs or courier messages through their official websites.
• Questions about a specific order? Contact support with your order reference.